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IF YOU CAN DREAM IT, WE CAN BUILD IT!
Customer Service
Delivery Schedule
Depending upon the complexity of your custom piece and our current schedule lead times will vary. If you have a specific deadline you need to
meet let us know as we always try to accommodate your needs.
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Freight charges will vary depending on the piece. We will typically use UPS for smaller items. For large commissioned pieces we will use a Common Carrier. All shipping and handling costs will be detailed in your proposal
with notation of any additional costs for special packaging.
Claims for delays or damages occurring during transit or unloading
of Items are to be made directly to the applicable freight carrier, and
are not covered under the Ogi warranty. Ogi will assist Purchaser
in making such claims. Please keep all packaging materials until a
resolution is reached.
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Cancellation/ Return Policy
In the event that your order needs to be cancelled please contact us immediately by calling us at 877-257-0001. We will ask you to follow up with your request for cancellation with an email to sales@ogifurniture.com. For stock item purchases that haven’t shipped we will simply process a refund.
For shipped items we will refund you less shipping costs once the item is returned. We cannot honor cancellation for commissioned pieces
already in production.
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Warranty
Our custom furniture carries a one year product failure warranty from the date of arrival. This warranty assumes use for which the item is intended
and does not cover average wear and tear. Note wood is a natural material
and is subject to expansion and contraction as well as color variations
all of which is entirely normal.
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Bringing Your Piece Home
Some of our pieces are quite large. Please make sure before you purchase
or commission us to build that the item will actually fit in your home or office. Keep in mind that this means the item can fit through doors, up stairs,
around corners, into elevators or past any other obstacle that might
be in the way.
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info@ogifurniture.com | 877-257-0001 (P)